Same Questions Same Answers!

Whenever I get a customer question I’ve already answered a million times, I don’t waste time typing it out again. Instead, I use “canned” responses I’ve saved for my most common questions—things like “When will my order ship?” or “Do you accept custom requests?” I have a few go-to replies saved in Etsy’s messaging system, so I just click, tweak if needed, and send. It saves a ton of time, and customers get a quick response without me having to re-type the same info over and over!

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