How we're using ChatGPT to track client sentiment

One of the gaps we've seen with client services over the years is the ability to track sentiment consistently. People get busy with meetings, reporting, execution, etc. that sentiment tracking becomes an afterthought.

But what if you were able to see how clients were feeling each week with an automatic 1-10 score for each call? 10 being best.

If calls were 9-10, they'd be in the green.

If calls were 7-8, they'd be in the yellow.

If calls were 6 and below, they'd be in the red.

Then if they were yellow or red 3 weeks in a row, your team could jump in and do something about it before it became too late.

We combined Gong with ChatGPT to automatically track our calls. The data gets outputted into Slack and also into a spreadsheet so we can:

See a quick summary of each call
See the AI-scored call
Determine if actions need to be taken

Is this something you'd use?

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