Client Managment Question · Agency Service Scaling Kings👑

Client Managment Question

Hey Jimmy & Community, question for you!

I have a client who initially signed up with the setup fee and agreed to the first month.

She’s not very tech-savvy, so onboarding was a struggle.

She was ready to quit before the ads even started, but I convinced her to try it for 30 more days, agreeing that if she followed our system completely and still wasn’t satisfied, we’d let it go.

I take ownership of the main issue here—there were a few things on my end that could have been smoother.

A few days after ads launched, she didn’t update her availability, so clients ended up booking times she wasn’t actually free.

She wanted an immediate fix, so I suggested adding a pay-before-booking system.

She agreed, but then didn’t send over the Stripe link to set it up, so we’re still dealing with double-bookings and chaos.

On top of that, she’s not consistently following our communication framework, which is impacting her sales.

Now, after just 7 days, she’s ready to quit again.

Here’s what I see as the core issues:

Misaligned expectations from the start.
When you pay you pay attention thats probably like core reason why she don't and will not follow the system from A to Z

I’m trying to balance putting enough time into supporting her while also wondering if I’m going too far with one client.

I know I could have handled some parts better and want to avoid this in the future

For context, I did send her a message explaining the importance of the system, reminded her of our agreement, and asked for the Stripe link again (with lots of empathy of course) but she’s still leaning toward leaving.

Any advice on how to handle this type of situations?

I would love to hear everyone's input on this, thanks!

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