Jul 2 in Connect
Angry Client
I’m sure many of you have come across this so I pose the question. Scenario: You have a subscription based training program. All new clients get a contract agreement stating your terms and conditions and you clearly state that it’s a subscription program and it is on the client to show up and use the service. There are no refunds etc. The client signs and agrees. 2 years later the client misses 2 months, never sends a cancellation notice but asks for a refund for the previous 2 months of not showing up. They tell you “Contracts Smontracts those shouldn’t matter. that if you were a good business you would make exceptions”
You explain to the client that you can’t make exceptions because it would be unfair to everyone else who has ever missed time and not gotten their money back. You remind them that they had no problem with the content for 2 years and were clearly aware of the training terms.
do you break on your integrity to keep the client and make exceptions?
or stick to your business agreements and let the client go?
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Angry Client
skool.com/gymownerjon-7902
We are gym owners. We are ALL IN on our fitness businesses. We are solely focused on growing a successful business. If that's not your vibe, get out.
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