FREE TRIAL CANCELED - Still stay? or BOOOOTED?

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Question for the team - how do we feel about if the person cancels the trial it stops automatically and they lose access right away?

I had one cancel within a MILISECOND of starting the trial showing that they didnt even try to learn- they just wanted to see inside for FREE without providing anything back.

I had another CC decline on day 7 and then got 13 more days, thus a 20 day free trial.

If the CC declines on a trial shouldnt it just be DONE. I understand for those who have paid the 1st month and then month 2, decline gives them time, which I LOVE. but if there was NO TRIAL and the CC declined then they would have never been in there in the 1st place thus not earning the additional 13 days.

I see the pros and cons.

For example - keeping them when they cancel allows 7 days to change their mind. However, those who join and then cancel right away does affect my onboarding process and how my game is played.

What are we thinking about this?

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