Clients having trouble making accounts

Hey Skool team,

Our two most recent clients are having trouble making their accounts. When they select their profile picture and write their bio and hit submit, they're just getting the endless spinning wheel of death. Here's a loom video a got from a new client. Anything I should do or is this a bug? Thanks in advance

@Sam Ovens

https://www.loom.com/share/9448edc6073041b799267b2249e18265?sid=9ddbbd8a-6fbc-41de-b437-cbbd0bfce0e1

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