Whenever I try to sign up non tech savy people, the profile creation is always tough.
They say: "Oh do I need to put a profile pic?, what do i need to write in my bio?". It would be better if they can get into Skool first and then flesh out their profile later.
The initial signup would be better as first name, last name and email.
Then another onboarding process that welcomes them into the community. This process would suggest to them how they can fill out their bio and do an intro post. I feel this would remove friction and boost community engagement/retention too.
At the moment It turns into I.T support situation on sales calls. This has happened 30+ times