Preface

1. Giving from the Heart

2. Communication that Blocks Compassion

3. Observing without Evaluating

4. Identifying and Expressing Feelings

5. Taking Responsibility for Our Feelings

6. Requesting that Which Would Enrich Life

7. Receiving Empathically

8. The Power of Empathy

10. Expressing Anger Fully

11. Conflict Resolution and Mediation

12. The Protective Use of Force

13. Liberating Ourselves and Counseling Others

14. Expressing Appreciation

Conclusion