Preface

Intro

1. Communication Happens on the Listener’s Terms

2. Why Are We the Way We Are?

3. An Introduction to the System

4. Red Behavior

5. Yellow Behavior

6. Green Behavior

7. Blue Behavior

8. No One Is Completely Perfect

9. Learning New Things:

10. Body Language

11. A Real-Life Example

12. Adaptation

14. Who Gets Along and Why It Works

15. Written Communication

16. What Makes Us as Mad as Hell?

17. Stress Factors and Energy Thieves

18. A Short Reflection Through History

19. Voices from Real Life

20. A Final Example from Everyday Life

Conclusion