From Time Zones to Vapify: Key Takeaways from Our Latest Build Hours Session

Yesterday we wrapped up another insightful Amplify Voice Build Hours session, and I'm thrilled about the collaborative problem-solving we accomplished today. For those who couldn't join, here's a quick recap:

Time Formatting Troubles Solved!
@Matt Cohn
and the group dove into formatting date and time in Make, especially focusing on time zones. We explored the 'format date' function and how to set the correct time zone for Europe/London. Big thanks to Peter for suggesting the use of 'set date' and 'set time' functions for long-term time zone handling.
Outbound Agent Scenarios Simplified:
@Guy Robertson
brought up an interesting challenge about building an outbound agent for support calls with four possible call scenarios: no answer, disconnected number, voicemail, and engagement. We discussed strategies on building separate scenarios for testing and then combining them using routers. Also touched on the divert call feature in Vapi and its cost implications. Exciting stuff!
Tackling Twilio A2P Registration:
@Harry Goldsmith
shared his journey with Twilio A2P compliance registration. We discussed the variable timeframes for approval and how it can impact your projects. We guided Harry on checking his registration status and troubleshooting potential issues. Remember, patience is key here!
Vapi Integration Hurdles:
@Harry Goldsmith
also encountered some issues with Vapi integration and sending booking links. We suspected A2P compliance might be the culprit. We delved into checking Twilio's error logs to pinpoint the problem. It's all about those little details!
Introducing Vapify!:
@Peter Kakoma
gave us an exclusive look at Vapify, his platform for white-labeling Vapi voice assistants. He walked us through the user journey, dashboard features, and how you can customize branding, subdomains, and email settings. It's an impressive tool that could be a game-changer for agencies looking to offer branded voice solutions.
Vapify Pricing Feedback: We had an open discussion about Vapify's pricing tiers. Peter presented the Starter, Business, Pro, and Enterprise plans. Participants provided candid feedback on the pricing structure, suggesting a shift towards per-client or per-sub-account pricing. It's always great when the community comes together to help refine a product!
Rethinking the Pricing Model: The conversation evolved into exploring potential pivots in Vapify's target market and use cases. The feedback was invaluable, and Peter appreciated the insights for improving the platform. Collaboration at its finest!

We love how our Build Hours sessions continue to foster a supportive environment where we can troubleshoot, share ideas, and help each other grow. Huge shoutout to Matt, Guy, Harry, and Peter for their contributions today.

If you're diving into voice AI, working with Vapi or Twilio, or just curious about platforms like Vapify, We highly recommend joining our next session. Let's keep pushing the boundaries together!

Stay amplified, Paige & Alejo 🫶

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