Real Estate SMMA - Question about appointment set with AI

I have one question about the onboarding client :

AFTER providing leads for your Realtor : you send these leads from facebook to highlevel, are you warming-up these leads with AI to get a new appointment for the realtor ?

Are you using botpress for that ?

Also on the last video of Matt "I broke SMMA" he says "upsell ISA", what’s the role of the ISA ?

For example : the AI set an appointements and the ISA gets the call and find the best properties for the lead ? Is that the rôle of an ISA for Real Estate ?

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