@Indigo Lohnes Just sent :)

@Cassandra Wright Are you still in the hiring process or do you have some onboarded? Booking Koala is nice because you can monitor your cleaners at a distance. In the app they can check in when they are on the way, clock in when they arrive to the home, take before and after pictures, and then clock out when the job is complete! If someone is home I would also have them do a final walk through and you can follow up with the customer's experience immediately after the clean so you can get an idea on how everything went. I would also have a customer satisfaction guarantee in place so that way if the client isn't satisfied, send the cleaner back unpaid and have them fix what they missed. I think in the beginning we are all pretty nervous and worried how good of a job someone is going to do. Keep a few cleaners on the bench while you're hiring so that way if you need to fire one you have a few ready to go still and don't lose momentum. Building a good relationship with your cleaners is also key as well because as long as you are paying them well and they feel respected, then they are typically pretty happy and will want to keep getting jobs!

You should send your potential contractors out on a "test clean" before fully onboarding them to give yourself a piece of mind! I would also recommend going after cleaners that are recommended by others, as they will already have some type of trust built with people in your area. Make sure your cleaners carry an active general liability insurance plan as well!

Hiring contractors will save you money, as you don't have to pay for workers comp, payroll tax, supplies, transportation, training etc. Also it allows cleaners to have more flexibility and you can hire quality cleaners without needing to have extensive cleaning background yourself!

@La'Mont Payne Do you mind if I give you some valuable advice so that you can know what can bring you closer to your goals? If you want to build a 7-figure business you are definitely going to need to invest into skillsets and mentorship to unlock that kind of level. Bottomline. All of the greatest entrepreneurs, athletes, etc have invested into some type of mentorship or training to achieve greatness. While there is a lot of great free info out there, it is going to be your best bet to be able to work directly with someone that can give you what you need to be truly successful. Not to say you can't figure things out on your own, but i've learned along the way now owning multiple businesses that I would rather invest into proven systems and support so I can trust that my discipline and hard work will be rewarded, rather than go through the trial and error on my own in hopes that I don't end up paying more for my mistakes financially and mentally. It's the reason why so many new business owners fail in year 1- not having proper a proper blueprint or guidance. If you'd like to discuss more my DMs are always open!

@Jonathan Paul This!

@Douglas Mcateer can you PM me her name so we can she if she has gotten rebooked?