Know your limits. If you’re too emotionally charged in a given situation, be aware and save your response for a better time. However, sometimes a difficult confrontation happens even when you’re not ready. If you’re angry or defensive in thought and feeling… it’s best not to respond. Say rather, let me think about that and get back to you. As you work on your communication skills, remaining calm is its own superpower. Many people will challenge you with the intent to get a response that can now be used against you. You have the right to say: - Not now - I don’t care - I don’t know - No - I’m not sure Listen and understand what’s being said… respond when you’re sure your best thought is organized and not on someone else’s demands. Remember, just because you’re upset or anxious, doesn’t mean they need to know it. Your poker face is your armor. Be polite and don’t respond emotionally.