- Hello everyone! My name is John Shaw. I'm from Odessa, TX - I'm a GHL user for a year now, but unfortunately haven't been able to really find traction. I'm still trying to figure it all out and start getting customers for my agency - What immediate help do you need? I need help with the right way to putting all the pieces together to get a potential customer from interested, to hot, to closed. What I've found is that I don't have all the pieces to accomplish that. For instance, the workflows, the pipelines, the triggers, the zoom links, etc. Then how to do the presentation on zoom? Do I need a slide deck? Is it a live demo from a sub account? It's the nuances that I get lost on. So I'm still trying to figure it all out.