I'd welcome your feedback.. We ask clients after every job is completed to rate our service. We've done this for some time, but th response rate is quite low around 10% of those asked. The results are I hope reflective of the service we provide we have a NPS of 84%, with the majority of clients rating us as 9 or 10 (promoters), a smaller number of passives rating us 7-8 and just 1 rating us below 6 (detractors) (and this was a client who we had to sack). Despite the low response rate would you still broadcast the NPS score of 84%? And how would you suggest encouraging a higher response rate?