Hôm nay em tham gia 2 phiên học. TOPIC1 : starting coversations with people you don't know Vocabulary: Acquaintance( a person one knows but does not know well). Comfort zoone( situation where one feels relaxt) Mumble( speak quietly while not pronouncing clearly) Nosy( too curious0 TMI( too much information; more than one wants/ needs to know). Converstation starters. how's your day going? mind if i join you? it sure is hot out! what brings you here today? this is a great place! have you been here before? TOPIC2: welcoming clients and colleagues Vocabulary: first impression( initial judgment of someting) small talk( light or casual conversation) verbal( expressed in spoken words) introduce( to make someone known by name to another person) rapprort (a close and friendly relationship) appropriate( suitable for a situation) greeting( a polite word or sign of welcome) agenda( a list outline of things to be done) make a sentence: it is important to always make a good small talk impression building a strong rapport with someone is benefical in business a detailed agenda/ introduce helps to keep a meeting on track. when atteding a job interview, you should wear something greeting/ appropriate