Oct 22 in 📜Shop Culture📜
Unlock Your Shop's Potential: Why Top Techs Choose Supportive Environments
Today, I want to share something that's been on my mind lately, and it's all about creating an environment where your technicians can truly thrive.
A few months ago, I had a conversation with , a diesel shop owner in Colorado Springs, CO who we had recently helped find some techs.
His words really struck a chord with me.
He said, "You know what really changed things for my business? It was when I realized that what was missing from work is life. Life was missing from work."
After that realization, triggered by a dramatic life crisis that he describes in his upcoming book, Eddie developed Life Calibration: a simple life calibration tool for overextended small business owners, shop owners, and their employees to help them gain more fulfillment, clarity, and perspective.
His commitment to his team isn’t just talk.
Eddie implemented Life Calibration with his team and demonstrates with actions that he cares about his employees and wants their lives to work inside and outside of the shop.
He’s attracting more of the right team members to his shop, they are growing personally, they are growing professionally and they are staying.
Best of all, they are thriving!
This got me thinking about how many talented techs out there might be feeling the same way.
They're skilled, they're dedicated, but something's missing.
And that something could be the key to attracting and retaining top talent in your shop.
Here's the thing: in today's competitive market, it's not just about the paycheck (though that's important too).
It's about creating an environment where techs feel supported, valued, and able to grow.
Let me break it down for you with more examples:
- Keep Your Equipment in Top Shape: Recent hires we’ve worked with have mentioned that their previous shops weren't maintaining equipment properly. This left them feeling unsupported and frustrated. By keeping your diagnostic tools and other equipment in excellent condition, you're sending a clear message: "We aren’t afraid to spend money to make sure you have the tools you need to do your best work."
- Provide Guidance and Support: Top techs want to know they have a path forward. Show them they have a bigger future with you than where they are now. This could mean mentorship programs, skill development opportunities, or clear career paths with advancement.
- Recognize and Reward Performance: One shop owner I know hands out $100 bills to techs who beat their average performance for the previous 6 weeks. It's not just about the money - it's about acknowledging great work in front of the team. This kind of recognition can be incredibly motivating.
- Create a Positive Culture: As one shop owner put it, "There's a lot of pessimism in the industry, but I focus on solving problems. I wake up every day and try to be a better human than I was yesterday." This attitude is contagious and can transform your shop's culture.
- Offer Work-Life Balance: Many techs are tired of working weekends or dealing with the politics of larger operations. If you can offer a better schedule or a more straightforward work environment (fair dispatching / no pet techs getting the gravy work, etc.), make sure potential hires know about it.
Remember, as , owner of Aardvark Automotive in Amarillo, TX. says, "The primary job of a tech is to fix cars correctly with high volume."
By providing the right environment, you're enabling your techs to do just that - and to enjoy their work while they're at it.
Here's my challenge to you this week: Take a good look at your shop.
Are you providing the support and environment that would make a top tech pass up offers from two other shops to join your team?
If not, what's one thing you could change this week to start moving in that direction?
I'd love to hear your thoughts on this.
Comment and let me know what you think, or share any success stories you have about creating a thriving environment for your techs.
Until next time, keep those wrenches turning and those techs smiling!
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Unlock Your Shop's Potential: Why Top Techs Choose Supportive Environments
skool.com/technicianfind
Proven templates, strategies, training and top-level networking to help independent auto repair shops hire quality staff faster.
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