I just got this email from Google and it blew my mind (see image).
The review I wrote for E.L.M. Repair and Refrigeration back in 2021 has been viewed over 1,000 times!
Take every review you currently have and multiply that number by 1,000.
Think about that for a minute.
Now think about only the bad reviews and multiply that number by 1,000.
Get the picture?
Is there anything else that you do in your business that can give you that kind of leverage?
I always tell clients that when you respond to a negative review you aren't responding for the benefit of the customer who wrote the review as much as for the 1,000's of people who are going to see the review and how you handled it for years afterward.
Is it time to update your system for getting reviews?
Is it time to respond to those negative reviews that you've been avoiding?
Remember, it's not just customers who see reviews. It's techs, service advisors and anyone else who may be thinking about joining your team.
Here's to accelerating your good reputation with a flood of 5-star reviews!