24d ago (edited) in 🏅Retention Strategies🏅
The Exit Interview That Changed Everything
What one shop learned when they finally asked their best technician why he was really leaving.
I just talked with a frustrated shop owner who lost a promising tech to the oldest trick in the dealer playbook.
"We'll send you to factory training!" they promised. "Think of your career growth!"
Here's the kicker - after 15 years of working with this Honda dealer, my client knows those training promises will mysteriously vanish once the tech is locked into their system.
But the real lesson isn't about dealer tactics.
It's about what makes good techs fall for these empty promises in the first place.
This tech didn't leave because the shop failed him.
He left because he didn't understand the valuable growth opportunity he already had:
- Real diagnostic experience (not parts swapping)
- Diverse repair challenges
- Direct mentorship
- True skill development
- A family-owned culture where his ideas are valued and a whole team has his back
Independent shops often have better personal and professional growth opportunities than dealers, but they struggle to communicate this effectively.
Don't let your techs learn the hard way that the grass isn't always greener.
Make sure they understand the growth path beneath their feet in your shop before someone else sells them a false one.
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The Exit Interview That Changed Everything
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