10 Warning Signs Your Technician May Be Planning an Exit

It's probably no surprise to you that it's cheaper and easier to keep a tech than to find a new one.

What's probably not so obvious are the warning signs to be on the lookout for to head off unplanned exits.

I took a quick break from work this afternoon to ask Claude.AI if it could provide any advice for shop owners and GM's who are interested in preserving their valued employees.

Here is the result (it's pretty good!)...

As a shop owner, losing a good technician can significantly impact your business. Here are key behavioral changes that often indicate a tech is considering other opportunities:

Day-to-Day Behavior Changes:

Sudden Attendance Pattern Shifts Taking more "appointments" during work hours Using up accumulated time off in small increments More frequent lunch breaks or longer breaks than usual Starting to arrive slightly late or leave exactly on time when they used to be flexible
Professional Image Updates Upgraded work attire Clean and organized toolbox Taking more tools home than usual Organizing personal belongings in their work area
Social Dynamic Shifts Reduced participation in team conversations Withdrawal from shop social activities Less investment in long-term shop discussions Avoiding commitments to future projects

Work Performance Indicators

Changed Investment Level Decreased initiative on complex repairs Less willingness to help train others Reduced participation in team meetings Minimal engagement in shop improvement discussions
Documentation Behavior Suddenly documenting all work meticulously Creating detailed notes about procedures Organizing personal files Completing outstanding paperwork

Professional Development Signs

Career Activity Updated ASE certifications Renewed interest in training opportunities Questions about experience letters Requests for copies of certifications or training records
Industry Networking Increased connection with tool dealers More conversations with parts delivery personnel Renewed contact with former coworkers Greater interest in other shops' activities

Personal Indicators

Financial Behaviors Questions about final paycheck procedures Inquiries about benefit continuation Discussions about tool financing Unusual interest in shop's financial health
Personal Life Changes Spouse changing jobs House hunting in different areas Children changing schools Changes in commuting patterns
Communication Style Changes Less emotional investment in shop issues Reduced long-term planning discussions More formal communication style Decreased sharing of personal information

Proactive Steps for Shop Owners

If you notice several of these signs:

Schedule a one-on-one conversation
Review their compensation package against what your competitors are offering
Discuss career growth/advancement opportunities
Address any workplace concerns
Consider other retention strategies before it's too late
Review your shop's culture and policies

Remember: The best retention strategy is maintaining a positive work environment where technicians feel valued, respected, and have opportunities for growth.

Note: This list should be used as a guide for improving employee retention, not as a surveillance tool. Always respect employee privacy and maintain professional boundaries.

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