ROLE PLAY JOURNEY PT5.
Another banger of a session. Well i say banger but i’m not gonna lie we were both tired as hell but we still showed up as always! This was filled with 4 positives & also 4 building blocks which is always good to see. Put it this way, i’d rather have 4 building blocks than none at all. Means i’m not perfect! No one is n it’s good to know there’s always something new to learn to improve 📝.
Starting with the positives Ramses said i had very good analogies & painted pictures instead of just stating the good that comes out of the service. Off script would you agree questions were also used very well. This allowed me to essentially check up on the prospect & see where they are instead of constantly rambling on about the service. This shows you care 🫂. He also mentioned my body language & tonality was good but mainly my use of facial expressions 🤨. It’s very easy to you the correct tonality but if your facial expression doesn’t back the tonality your using then it isn’t effective. Adapting your tonality to your facial expression is vital. Despite the distractions within the call i found my flow straight away which made a massive impact!
The building blocks all boiled & stemmed from one thing & it was fatigue. Uno some days your very drained & today was one of those days for both of us. There was a lot of filler words such as “ermmm, ummm” etc. which lead to overthinking & complicating the call. Funny thing was one of the positives was analogies but at times i would over talk on some of them. Like one of the modules states, some prospects you’ll have to dig deep & know your sh*t about but other times you’ll have to say the bare minimum. It’s all based on the prospect but i over spike at times.
Remember people it’s not what you do on the days you feel like it. It’s what you do on the days you don’t wanna do it & do it like you love it 🫵🏼.
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Charlie Harriman
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ROLE PLAY JOURNEY PT5.
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