PANIC MODE?!?! My GBP Was SUSPENDED

Jeff Schwerdt

Dec '24 (edited) in Wins and Lessons Learned

Nope - And this video explains WHY :)

Link To The GBP Training - https://replay.jeffherschy.com/mega-deal/

Here are some useful links:

https://support.google.com/business/answer/13762416?visit_id=638689442643969474-2529104836&p=gen_violation&rd=1#zippy=

Check Status:

https://support.google.com/business/answer/13597551?sjid=13724313301326868894-NC&authuser=1#zippy=%2Ccheck-your-verification-status%2Cprepare-your-evidence

Fix suspended or disabled profiles:

https://support.google.com/business/answer/4569145

Here's what you can do:

1. Understand Why Your Profile Was Suspended

Google usually suspends profiles due to violations of their guidelines.1 While you suspect the service area and phone number change, it's crucial to know the exact reason. Here's how:

Check your email: Google should have sent you an email notification explaining the suspension and the reason behind it.
Visit your Google Business Profile dashboard: Even if suspended, you might be able to access your dashboard and see a warning or notification about the suspension.

2. Review Google's Guidelines

Familiarize yourself with Google Business Profile guidelines to ensure you understand what might have triggered the suspension:

Google Business Profile Help Center: This resource provides detailed information about creating and managing your profile, including guidelines and policies.2 Fix suspended or disabled profiles - Google Business Profile Help

3. Take Action Based on the Reason for Suspension

Incorrect Information: If the issue is the changed service area and phone number, you'll need to correct them. Make sure the information is accurate and consistent with your website and other online platforms.
Other Reasons: Address the specific issue identified by Google. This could involve anything from duplicate listings to inappropriate content.

4. Submit a Reinstatement Request

Once you've addressed the issue, you can submit a reinstatement request to Google.3 Here's how:

Use the Google Business Profile appeals tool: Follow the instructions provided in the suspension email or on your dashboard.
Clearly explain the situation: Detail the steps you've taken to correct the issue and ensure your profile complies with Google's guidelines.
Provide evidence (if necessary): Google might request evidence to support your claim, such as business registration documents or photos of your business location.

5. Be Patient and Proactive

Allow time for review: Google usually takes a few days to review reinstatement requests.

Follow up (if needed): If you don't hear back within a week, you can try contacting Google Business Profile support for an update.

Important Tips:

Act quickly: The sooner you address the issue and submit your reinstatement request, the faster your profile can be restored.

Be thorough: Double-check all information for accuracy and consistency before submitting your request.

Maintain a professional tone: Communicate respectfully and clearly with Google support.

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