A recent study by ServiceNow shows that nearly 4 in 5 companies investing in generative AI are seeing positive returns. While many businesses are in the early stages, with an average AI maturity score of 44 out of 100, there's a strong trend towards increasing AI investment, with 81% planning to boost their spending next year.
Companies identified as "pacesetters" are not just adopting AI but are also rethinking their business processes to fully integrate AI capabilities. Chris Bedi, ServiceNow's chief customer officer, emphasizes the need for strong leadership and clear communication about how roles will evolve in an AI-first world. Leveraging AI from existing tech platforms like Salesforce, Microsoft, Google, and Adobe is also a key strategy for many successful companies.
Comment how you or your company approaching AI adoption and investment!!