Shaun from HighLevel discusses the new trigger link support for WhatsApp, enabling automated actions upon link clicks within the app. Listeners will learn about WhatsApp template integration for tracking engagement and managing customer behavior. Additionally, Shawn introduces the automated Do Not Disturb feature for WhatsApp and previews upcoming enhancements such as snippet support, WhatsApp statistics in workflows, and more. Stay informed with tips on creating templates and leveraging these tools to maximize customer interactions.