Shaun introduces an exciting update on inbound voice AI for High Level, anticipating market release within 30 days. He showcases the potential of AI in handling customer calls, using an HVAC scenario to illustrate how voice AI can efficiently manage booking appointments. Shaun explains the process of creating and training voice AI agents, emphasizing the role of AI in improving customer interaction and reducing missed opportunities. This episode offers a sneak peek into High Level's innovative approach to integrating voice AI for inbound calls, promising enhanced customer service and operational efficiency.