Dec '23 in General Discussion
What Would You Do?
This is a copy & paste of an actual event a friend of mine is going through. No wrong answers here, but as Godly Entrepreneurs this is a perfect opportunity for a real world case study:
We are having vinyl floors installed in our house. We’ve waited to do this for two years and finally have an opportunity and the money to do so.
Yesterday, the installer showed up two hours late around 11am, by himself, having no help to complete the job. We don’t know why. He doesn’t speak much English although we went through a reputable company that apparently contracts the install out.
After about ten hours of work, he nearly finished the kitchen, and as he was moving the refrigerator back in place, gouged the vinyl floor in two places. He had his wife come to lay the floor later in the evening.
I called the flooring company’s office line at around 9:30PM when he left and sent an email with photos. Had a return call from the sales guy before 9:00am this morning. They plan to finish the job including the two bathrooms today, and order a new sheet of vinyl for replacement later.
Our house is covered in dust. Furniture and appliances are all over our living room. We had to relocate the babies to my mom’s Air B&B because the smell and dust was so bad when they removed the old floor. Some of this expected, but not managed well by the company.
The owner came out to our house this morning and apologized. He also let us know that the installer has to eat the cost of the vinyl and has five kids at home. That hurts my heart for them, but as a customer, we aren’t paying for damaged flooring.
How would you feel? What would you do? Anything?
I generally do not err on the side of compassion in these situations because of my job. A lot of contractors can and do take advantage of a customer. I’ve seen it a lot in my current role, and also when I worked for a General Contractor.
Trying to see God in this however, and not be so jaded.
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What Would You Do?
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