I work in the UK public sector. We have a service standard with timescales defined for the pre-Covid life with face-to-face interactions being predominant. We have now moved to the virtual world, mostly. I find it slower when it comes to getting across, building shared understanding. But our timescales have not been adjusted and we still think that, for example, a discovery should be between 4-8 weeks. Has anyone come across or felt that expectations for how long things take should be adjusted somehow?