Should have made this post when it happened, around a month ago, but hey better late than never uh.
Some background to the story: for the past five years, I’ve been deeply involved in coding, developing a robust set of skills in Python and no-code tools. Initially, I spent around 3-4 years running a B2C business, where I enhanced my development skills and also gained good experience in understanding customer needs. Making the full switch to AI and developing AI-driven solutions has been an exciting journey (lots of downs with some ups), and I’ve dedicated countless hours to creating various projects, specially focusing on automated document generation & RAG Chatbots for everything from general Q&A, to closing leads, and client onboarding.
And finally, at the start of September, I secured my first B2B client through warm outreach for a complex Retrieval-Augmented Generation (RAG) system I had been developing in Python for some time.
→ 🎯 Objective:
Provide instant answers to all customer (student) queries through WhatsApp regarding a complex topic with various inter-related subjects.
→ ⁉️ Why:
By offering a 24/7 automated solution, the client can reallocate over five employees to more significant tasks instead of having them answer the same repetitive questions repeatedly. Plus, it’s a unique selling proposition (USP) for them in a very outdated market.
Plus, doing this whole process with custom code allows for the costs to be dirt cheap, thus making this whole thing very scalable.
→ 📌 How it works:
Explained it on the video attached, hopefully it is clear enough (first time using Figma so.... not my best work that's for sure)
I’m now in the process of closing three other deals, which will hopefully go through.
So, if you’re looking for assistance in creating the overall architecture of AI solutions, facing challenges in development, or need to hire someone to develop a custom solution, feel free to reach out :)
Either way, thank you for reading through the post. Hopefully this inspires or brings new ideas to you.