Retention Hacks ⚙️ · Skool Community

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Jul 9 in Other

Retention Hacks ⚙️

I’ve worked as a Customer Success Manager in the tech space since 2018.

Managing customers and mitigating churn are things I’m very familiar with 👌

Here’s how I use my CSM knowledge by mitigating churn in my community (I’ve only lost 1 member since I started the community a few months ago…)

React to every comment made in the community (be it a like or a reply)
Message top contributors, thanking them for their contributions
Tag people in posts to encourage them to share their thoughts and expertise. Everyone has something to offer!
Post valuable content that pertains to the community mission and adds to conversations happening within the community
Have fun with it! I don’t take it too seriously 🙂

Hope this is helpful for anyone in the trenches of building their own community!

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