Communicating about a conflict / issue

Hello :) I've recently joined the community.

I had a thought that's been looming around conflict/issue communication and managing the flow on how the receiver is viewing/hearing the communication. Ie. Ensuring it's about the message and not the receiver. It's common for a receiver to think it's about the person and not the situation at hand.

The question is around how to avert personal tension? How to ensure the relationship with the person is not compromised as a result of addressing a topic/issue head on

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