Hey everyone!!! I don’t normally post, but after speaking to some of you in the Skool HQ I thought I’d share a couple of the things I’ve learned working on the support team for the past 1 year 😄 Here we go: 1. When members can’t reach you for help, their experience suffers—and they’re more likely to leave. Solution: Make your support email easy to find. Add it to key places like your community’s About page, the welcome post, or the first page of any course. The easier it is for members to get help, the better their experience will be. When members know where to ask for help, they’ll feel supported. They know you have their back even if they don’t contact you. 2. People get confused about what to do in your community without a clear community roadmap. Solution: Engaged communities provide a clear roadmap. The purpose of the roadmap is to guide members from point A to point B with simple, actionable steps. Outline precisely what members need to do to achieve their goal. This shows you have a proven plan and can help them succeed. People will join your community to achieve their goals. But they stay because of the valuable connections they make along the way. Speaking of connections… 3. Members are less likely to churn when they feel a personal connection with you. Community is like a party: If you don’t know anyone there, you will feel left out. And no one likes that feeling. By taking the time to connect with members, you make them feel included. Members who know you personally become invested in your community and are much less likely to leave. Solution: Start by building relationships through AutoDMs. Ask open-ended questions like, “Have you been doing this for a while, or are you just getting started?” From there, tag them in relevant posts based on where they are in their journey. Move from DMs to a one-on-one call. For smaller communities, consider short 1-1 calls. For larger communities, an onboarding call is a great time investment. You can even direct members to the onboarding call directly from your AutoDM.

The membership of some of my members is expiring soon. Currently, they have access to everything - Community, Classroom, Calendar. After their membership expires, how can I change their rights, so they can only access Community section (and their access to Classroom and Calendar tabs is revoked)? Do I need to send them fresh invites?

I’ve tried to tell creators/community owners their loom videos are cutting them off at the last 2-8 seconds. As a consumer/viewer, it’s annoying to hear/watch videos and then it’s over when I know the person is still talking. This isn’t some people, but possibly everyone who is using Loom to record their videos and is not leaving a few extra seconds of recording after you are done speaking. If we’re supposed to be helping each other stand out and present the best possible value and experience PLEASE 🙏🏽 stop using LOOM or keep recording for at least 5-10 seconds after you’re done speaking. Consider this a PSA.

Is it possible to allow people to pause a monthly subscription? So if they get 31 days total but have only used 21 of those days... if they pause it and start again, can they start again with those 10 days rolled over? In Stripe, they have this function: https://support.stripe.com/questions/how-to-pause-or-cancel-subscriptions Reason I'm interested in it is because it can be a good option for members to make them feel better/safer about joining high ticket for my service - as sometimes, they don't need what I do every single month. They can pause it until more things are required, then reactivate it when the have to. This is a huge add-value.

One of my clients is a large global nonprofit organization with thousands of employees. I am currently leading a six month online, highly interactive global leadership training program for them. The client would like to use Microsoft Teams for the program and the community. They are also concerned about documenting participants work in their LMS, which is linked to teams. Unfortunately, we’re not getting much participation in teams. I’m not at all surprised about this because it feels like work. I would love to get some advice and insights from all of you, about how I might best convince the executives in charge of this program to use Skool. One of my biggest goals is building a sense of community and vibrant relationships with an opportunity to cross Pate learning. The client will need me to interface with their LMS program and document completion of micro work, etc. How difficult is that to do with Skool? Thanks in advance for taking some time to give me some ideas. I’d be hugely grateful if anyone would be willing to share with me how they use school with corporate audience.