Hey family!! I just wanted to drop by and share some game with everyone. For years now, our company has asked our sellers for their feedback after the transaction was completed. On most deals the feedback is positive! However, sometimes our sellers actually give us pointers on how we can improve our sales process. For example, I had a seller tell me earlier this year that the process was great but that I negotiated too much with her and it ruined her experience. This was tough to hear because in my mind we went above and BEYOND for this seller. Perception is reality though so I’ll be keeping that in mind moving forward when I am in similar situations. Never forget that this business is about relationships!! Feedback from your clients can help you create 5 star experiences in the future. I’d also encourage you guys to have a Google business page to post reviews and build credibility with future clients. Always ask for feedback, even if the feedback might be hard to hear! Here’s one of our Google reviews from a closing we had last week: